Terms and Conditions - (the ‘Boring Parts’)

Introduction:

These terms and conditions (the ‘Terms’) apply to the use of this website www.irisedrink.com.au (and other associated names listed above), (the ‘Website’). By visiting www.irisedrink.com.au or by placing an order, you confirm that you have read the terms and conditions and agree to adhere to them in their entirety. If you do not agree to these terms and conditions you must not use this Website. We may update or vary our terms and conditions from time to time, so please check this page for the latest version. We also update and vary the terms and conditions by notice on other pages of this Website. You will be able to access most areas of www.irisedrink.com.au without registering your details with us.

Trading Details:

Whenever you buy a product from this Website, you will be contracting with iRise PTY LTD or CLEVERWATRS PTY LTD, a limited liability company incorporated in the state of Queensland with its principle address at Level3/77 Mooloolaba Esplanade, Queensland 4557, Australia.

General Requirements:

By placing an order you represent and warrant that:

– You are at least 18 years of age
– Located within Australia
– If you are an individual consumer, the product is being ordered solely for personal use and you will not market, resell or otherwise distribute the product to any third party for commercial purposes.
– You will not use monies which are not your own to buy products
– You think that kittens and puppies make life better

Ordering from us:

We use our reasonable endeavors to make sure that every product on our website is shown accurately and that prices are correct.

However, occasionally there may be small variations in color, typefaces and layout. iRise disclaims all representations and warranties that the content or information on this Website is accurate, complete, up to date or does not infringe the rights of any third party.

Placing your order:

When you place an order with us (by choosing your product and completing our online checkout process), we will send you an order acknowledgement by email. This will detail the products you have ordered. Please note that your completion of the online checkout process does not constitute our acceptance of your order. Our acceptance of your order only takes place when we ship it. A ‘purchase contract’ between you and iRise PTY LTD is therefore made at the point of shipment, rather than at the point of payment. If you have cancelled your order, or if we notify you that we cannot accept your order, then no purchase contract will have been made. From time to time, we may not be able to accept an order for the following reasons:

a. Where we cannot obtain authorization for your payment
b. If you do not meet any eligibility criteria set out in our terms and conditions

We reserve the right to cancel your order at any time and issue a full refund.

Ordering Once-Off and Subscription Products:

Subscription memberships can be cancelled at any time, however first order subscriptions which are then cancelled in order to take advantage of the 20% discount will result in the order being charged at full non-subcription value.

Please note that you must cancel your subscription membership at least 72 hours prior to your billing date otherwise you will be charged for your next subscription term. Items requested to be refunded due to missed subscription cancellation will not be refunded.

Limitations of Liability

Not with standing anything else in these Terms and Conditions, iRise PTY LTD, its subsidiaries, assigns and third party providers shall not, under any circumstances be liable to You or any other User of this Website for any direct, indirect, incidental, punitive, special or consequential damages whether based on contract or tort arising out of Your use or inability to use this Website. iRise PTY LTD’s total liability to You shall be limited to the amount paid by You to Us for Your Subscription Membership or Payments for products during which the event giving rise to the liability occurs. This Clause applies in respect of all content, information, product and services available on or through this Website.

Postage

Any products purchased by You from this Website will be posted by a Third Party Carrier. All title in and risk to such products will pass to You upon delivery to the Third Party Carrier by iRise PTY LTD.

Refund Policy

We want you to LOVE your iRise products. In the rare case what you’re not 100% satisfied with your order, please contact WITHIN 15 days of receipt using the Contact Us form on this site, or email us on [email protected]. Unfortunately we cannot accept returns outside of 15 days of receipt.

Reporting a problem:

If for any reason you are not happy with your order, please contact our Customer Service Team on [email protected] or use the Contact Us form located on this site. You will need to quote your order number, and the details of the problem with the order.

Issuing refunds:

Where a product is faulty, if you are elegible for a refund, we will reimburse the price you have paid for the product or products onto the credit card which you originally paid. Alternatively we may offer a coupon or voucher (if applicable) and resend the item free of charge.

Please note that it is not our policy to offer a refund and a resend.

Refunds cannot be given if the fault is a result of your own actions, such as product misuse or incorrect quantity ordering. We reserve the right to refuse a refund request if we feel the request is unjustified, or if attempts are made to take advantage of the refund policy.

If you request a refund on three separate orders, we will refuse a refund on the third request.

You can request a refund by using our Contact Us form or by emailing us at [email protected]

Disclaimer

Your use of this Website, is at all times at Your own risk and you assume all responsibility associated therewith. All information, content, materials or products available on or in any way through this Website are provided to You on an as is basis. iRise PTY LTD expressly excludes all warranties, express or implied, to the extent permitted by law, including but not limited to those relating to merchantability and fitness for a particular purpose. iRise PTY LTD does not warrant that this Website and the services provided herein will be uninterrupted, free from errors, defects, viruses or other harmful components.

From time to time this Website may contain links to other third party websites. iRise does not in any way endorse the content of any such websites or make any representations, warranties or guarantees in relation to those sites and We expressly exclude any liability which may arise from Your use of or access to those third party websites.

Indemnification:

You shall indemnify, defend and hold harmless iRise PTY LTD and its subsidiaries and assigns, from and against any and all claims, damages, liabilities, costs (including legal fees) and expenses which arise directly or indirectly from Your use of this Website, any breach by You of these Terms or the Privacy Policy, or any breach of any third party intellectual property rights.

Your Privacy and Security

iRise PTY LTD are committed to protecting your privacy. We promise to use the information that we collect about you in accordance with the Privacy Policy that you can access through the Website.

How we use your contact information

The personal information you provide to us will include your contact details, payment card details and information about any recipients of products to whom you wish us to deliver products. iRise PTY LTD will not sell or disclose any personal data to any third party unless required to do so by law. Where a phone number is requested, we may use this to contact you to ensure that you are ordering products as set forth in these Terms & Conditions.

Securing your personal information

iRise PTY Website uses Secure Socket Layers (SSL), the most advanced security system available. All of the personal information you enter, including your name, address, and the contents of your address book, is encrypted by secure server software before it is safely transmitted across the Internet. Our Customer Service Team has access to this information.

Credit card transactions

Your card details are not recorded or stored in our database. They are encrypted and are transferred securely to our Payment Service Provider, for immediate authorization. Once we have received authorization from the Payment Service Provider, we will confirm your order.

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